Federico Fregni, Global Communications Director at leading, transformational worldwide management consulting firm The Boston Consulting Group, talks about the changes in the professional services industry and what challenges he has faced in his career.
I have covered a variety of areas within or closely related to communications over my career. I have been on the editorial side, as well as doing events, multimedia production, marketing analysis, media and external relations. This multidisciplinary background helps me in my current role and is very useful at times when many of these disciplines are converging. This is a pattern that is becoming prevalent in both in-house communications teams and PR agencies.
In my specific field, I have seen the appetite to communicate externally grow over the last few years. I have heard of a similar trajectory from peers in the professional services industry, which traditionally had been reticent to external communications. The approach remains conservative, but there has been increasing desire to do more.
Working with diverse content and “voices” to build a compelling, cohesive narrative. When you work in a content rich firm which depends on personality as much as skill-set, you have to work hard to keep bringing things back to the core mission of the communications function, while maintaining the richness that comes from diverse ideas and styles, and respecting the views of the different internal stakeholders.
Clients come first, whether internal stakeholders or external revenue generating clients, the relationship is crucial. If what you are doing doesn’t cover this well enough, then you need to re-asses your priorities and those of your team.
Intellectual curiosity, can-do attitude and professionalism. Our team works with really intelligent people, many of whom are at the top of their respective careers and credibility with them is crucial.
Buckle-up - Communications as a discipline is growing and evolving both in terms of scope and importance. It will continue to do so.
Thank you Federico for taking the time to answer our questions.
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